Refund Policy

Payments are made in cryptocurrency (USDT) and blockchain transfers cannot be reversed. That is why there is a free 3-day trial with all modules: please check that RedRook works on your computer and suits you before paying.

1. General rule

A paid license period is not refundable, including when the license is no longer used, the computer changed, or the market data or exchange rules changed.

2. When we refund

• The key was not issued. The payment was confirmed, but we could not issue or extend the license — full refund, or the license is issued manually, at your choice.
• Duplicate payment. You paid the same invoice twice or paid a second invoice by mistake — the extra payment is refunded or added to the term, at your choice.
• Underpayment. Less than the invoice amount arrived and you do not want to pay the difference — the amount received is refunded.
• The app does not work on a supported system (see system requirements on the main page), you told us within 7 days of the first payment, and we could not fix it — refund for the unused part of the period.

3. How

Write to @chelovek86 with the order number and a USDT address in the same network (TRC20 or BEP20). We answer within 3 business days; an approved refund is sent within 14 days, minus the network fee of the transfer. The license of a refunded order is revoked.

4. Overpayment

An overpayment is not refunded automatically: it extends the license term proportionally (for a composition change — noted for manual review). If you prefer a refund, write to us.